Frequently Asked Donation Questions

I keep receiving an error when trying to donate.

Often an error message is generated because your credit card information has been incorrectly entered or your credit card has been declined—please try to re-enter your credit card number again. If you still see an error message, please try a different credit card.

If you continue to experience issues with our donation form, please send us an email at [email protected] and include the error message and any additional details that you can provide. We will respond as soon as possible.

I want to donate an amount other than what you've listed.

Please select the box labeled 'Other' and enter an amount of your choice.

I would like to make a gift donation in honor of someone. Where can I do that?

Please visit our Humane Gifts page where you can make a gift donation and send an e-card to the recipient.

Why is the currency I want to donate in not offered?

We are offering as many currencies as we are able to at this time. If you aren't able to donate in your local currency, please select USD. We are working to offer more currencies as soon as we are able with our banking systems.

Why is the payment type I want to use to donate with not listed?

We offer as many payment options as we are able to at this time. Unfortunately, we aren't able to offer them all (but we are working on it!). Please select a payment method that is suitable to you and we appreciate your patience.

I want to unsubscribe from emails.

Please email [email protected] and we will easily unsubscribe you from our email list—but we are sad to see you go!

If you don't see your problem below and would like to contact us directly, please call us toll-free at (866) 614-4371, in the UK call 020 7490 5288, contact us at [email protected] for US and elsewhere; [email protected] for Canada; [email protected] for the UK—and we will contact you as soon as possible.